How can we help?


Do you ship worldwide?


Can I put superstickers on my water bottle?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Where can I find your products in person?

We are always updating our website with our in person events and our partnered retail shops. Please follow this link to our current stockist.

I love your art! Can we collaborate? 

Thank you and yes! I’m definitely down to discuss a creative adventure. Send an email to:

Do you partner with or collaborate with influencers?

Yes! We are always on the lookout to work with content creators and influencers that align with our brand. If you're interested please contact us.

Do you partner with businesses?

Yes! We’re currently interested in working with a variety of brands that align with our brand and values. If you're interested please contact us.

I love your friends! Can I carry catchoo products in my shop?

Thank you and yes! Send an email to

Oops! Can I add more items, switch items or cancel my order?

Send us an email. If your order hasn’t shipped out yet we’ll be able to accommodate your request. If your order has left the building we will reply with an email on the return or exchange process. If you  want more items, you may have to start a new order.

Hello? Where is my order?

It can take between 1-4 days to prepare a package for delivery. If several weeks have passed since placing your order and you haven’t received anything, please send us an email so we can investigate. If for some reason it is determined that your package was lost in transit, we can issue a full refund or ship you a new package.

I received the wrong/faulty/defective product.

We apologise that your package did not arrive as expected :/  We do our very best to ensure each order is checked twice and as real humans fulfil orders, sometimes ‘one does get away’. Please send us an email with a quick note including a  photo so we can fix this right away.

For more on shipping and returns please follow this link.

Any other questions or concerns? Have a general inquiry? We’d be happy to hear from you! Email us at:

shipping + returns

We want you to be superhappy and 100% satisfied with your purchase and encourage you to contact us by email for any issues and questions at

There is a 14-day exchange/return policy, which means you have 14 days after receiving your item to request a return.

please allow 1-4 business days for processing time and add your selected shipping speed.

we're just as excited as you are to receive your supercute goods!